Shipping policy

Shipping Policy

Thank you for shopping at MEINNO (operated by ZIIVENA WELLNESS INC). The following terms and conditions constitute our Shipping Policy.

1. Order Processing Time
All orders are processed within 1 to 2 business days (excluding weekends and major U.S. holidays) after receiving your order confirmation email. You will receive another notification with tracking details once your order has shipped from our Texas fulfillment facility.

2. Domestic Shipping Rates & Delivery Estimates
We ship to addresses within the United States via standard carriers (USPS, FedEx, or UPS).
- Standard US Shipping: 2 to 5 business days (Free shipping on eligible orders).
- Expedited Shipping: 1 to 3 business days (Rates calculated at checkout).

3. International Shipping
We offer shipping to select international destinations.
- Standard International Shipping: 5 to 12 business days depending on location.
- Customs, Duties, and Taxes: International orders may be subject to import duties, taxes (including VAT), and customs fees levied by the destination country. ZIIVENA WELLNESS INC is not responsible for these extra charges; they are the sole responsibility of the customer.

4. Order Tracking
Once your shipment leaves our warehouse, you will receive an automated email containing a tracking link. Please allow up to 24-48 hours for tracking information to update in the carrier system.

5. Damaged, Lost, or Missing Packages
If your order arrives damaged or is lost in transit, please contact our customer support immediately at support@mymeinno.com with your order number and photos of the item/package. We will work with the carrier to resolve the issue promptly.