Shipping & Returns
Free shipping across the US, ninety days to change your mind, and a one-year warranty. Nothing buried in the small print.
Free
US shipping
On every order, no minimum. Ships from within the United States.
90
Days to return
Use it properly, then decide. Full refund, and you don't owe us a reason.
1
Year warranty
Covers defects in materials and workmanship from the date you receive it.
Shipping
Where we ship
All fifty US states plus the District of Columbia. We don't ship internationally yet, and we're unable to deliver to PO boxes or freight forwarders.
How long it takes
| Stage | Timing |
|---|---|
| Order processing | 1–2 business days |
| Standard delivery | 3–7 business days |
| Alaska & Hawaii | 5–10 business days |
Orders placed after 2pm ET, or on a weekend or US public holiday, begin processing the next business day. A tracking number is emailed as soon as the label is created.
Taxes and duties
Sales tax is calculated at checkout where applicable. There are no import duties, since orders ship domestically.
If something goes wrong in transit
If tracking hasn't moved for five business days, or the package arrives damaged, email us with your order number and a photo. We'll send a replacement — we don't ask you to chase the carrier yourself.
Wrong address?
Email us straight away. If the label hasn't been created we can change it. Once it has, we'll need to wait for the package to come back before reshipping.
Returns & Refunds
The ninety-day guarantee
You have ninety days from the day your order is delivered to return it for a full refund. You can have used it — in fact we'd rather you did. Ten minutes a day for a few weeks is the only way to know whether it fits your routine.
How to start a return
- Email us with your order number and let us know you'd like to return it.
- We'll send a prepaid return label within one business day.
- Pack the glasses back in the box with the cable, strap and case, and drop it off.
- Your refund is issued to the original payment method within five business days of arrival.
Return shipping is on us for the first return on any order. Any original shipping charges paid are refunded too.
Exchanges
Bought the wrong model? Email us and we'll swap it. If there's a price difference we'll settle it either way — no need to return and re-order.
Cancellations
If your order hasn't shipped, email us and we'll cancel and refund in full. Once a label has been created, treat it as a return.
The one-year warranty
For twelve months from delivery we'll repair or replace any unit with a defect in materials or workmanship, free of charge. That covers a failed LED, a battery that won't hold charge, or a hinge that breaks under normal use. It doesn't cover drops, water damage, or a unit that's been opened up.
To make a claim, email us with your order number and a short description or photo of the fault. We don't ask for the original packaging.
This warranty is in addition to your rights under applicable US consumer law, not instead of them.
Still have a question?
Most of what people ask is covered in the FAQs. If yours isn't, send it to us.
Something not covered here?
Email us and a person will reply. We aim to answer every message within one business day.
Get in touch